Arlington Office Building

Our Team

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Dan Picano, is a veteran of the Armed Forces. He is a member of St. Mary’s of Redford High School Class of 1967 and a graduate of Eastern Michigan University. Dan is a lifelong resident of Metro Detroit and began his insurance career over 35 years ago as a AAA Insurance Agent. Dan is the Owner/President of Arlington Agency, Inc. When Dan is not in the office, he enjoys traveling to visit his grandsons, golf and college football.

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Theresa began her insurance career, of 41 years, with Travelers Insurance Company in downtown Detroit.  After a few years on the company side of insurance, she made the change to the agency side working for a couple of different independent agencies.  She has a wide range of experience including Customer Service, Accounting, Operations and Management.   She utilizes this experience in her current role of Office Manager, which she started in 2007.   Theresa has her State of Michigan Property & Casualty License as well as her License in Life & Health Insurance.  Theresa is a member of the Downriver Community, a Redwing fan and  enjoys spending time with family, especially her grandchildren! 

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Linda has over 35 years experience in sales and customer service.   She worked for several insurance agencies in the Metro Detroit area before finding her home at Arlington Agency.  Linda decided Arlington Agency had the best mix of companies to meet the needs of her valued customers.  Linda is licensed by the State of Michigan in Property & Casualty and Life & Health.  Linda also earned the Certified Insurance Service Representative designation.  Linda is a fan of the Detroit Tigers and enjoys traveling and spending time with her family. 

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Rita began her insurance career with Arlington Agency in 2014 as a Customer Service Representative.   She brings her talents, experience and expertise together to focus on providing exceptional customer service.  Rita has her State of Michigan Property & Casualty License.  Rita’s favorite time of year is fall.  She loves to travel throughout Michigan visiting as many cider mills as possible.  She greatly enjoys watching her children in their various sports activities throughout the year. 

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Tim Dan is a graduate from Wayne State University and began his insurance career in 2009.  He not only has several years experience in personal line products such as auto, home and recreational vehicles, he is also Arlington Agency’s life insurance expert.   Tim has his State of Michigan Property & Casualty License as well as his Life License.  Tim is bilingual in Romanian.   When Tim is not in the office, he enjoys bike riding with his wife, spending time with his nieces and nephews and loves to travel and experience new places. 

Rhonda Gaines

Rhonda Gaines

Customer Service Rep

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Rhonda began her insurance career at State Farm Insurance in 2001, and obtained her State of Michigan Property & Casualty license that same year.  After a year, she was promoted to office manager, where she stayed for the next 4 years.  

She joined an independent  insurance agency in 2005, where she spent the next 12 years in the personal lines department.  After 12 years as a Customer Service Representative  in an independent agency, Rhonda found her home here at Arlington.  She is committed to customer service and education, her primary goal is to provide clients with accessible expertise, along with an honest and thoughtful approach to insurance guidance/protection. She is passionate about providing adequate insurance coverage while offering a competitive premium. 

Rhonda comes with a strong customer service/management background, bringing 30+ years’ experience, and is qualified to assist with all accounts, small or large.  

When not in the office, Rhonda enjoys hockey, golf & more golf, softball, running and spending time with her family.

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Dawn joined Arlington Agency in 2015.  As our receptionist, she is the first person you will see when you come into our office and she looks forward to meeting all of our clients and greeting them with her friendly smile and outgoing personality.  Dawn likes to tackle minor auto maintenance herself and to learn how to do minor home improvements.   She also enjoys spending most of her time with her daughter. 

Margaret Lay

Margaret Lay

Customer Service Asst

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Margaret Lay, began her insurance career working for one of the largest insurance agencies in the country.  She joined Arlington Agency in 2007 and appreciates the personal touch Arlington Agency is able to provide all their customers.   She is currently a part-time employee which allows her to enjoy her property Up North and her large extended family.  Margaret also has her State of Michigan Property & Casualty License. 

Meggie Serjanaj

Meggie Serjanaj

Customer Service Rep

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Meggie is a graduate of the University of Michigan and began her insurance career in 2020 as a Customer Service Representative. She has her State of Michigan Property & Casualty License and is fluent in Albanian. When not in the office, she enjoys spending time with friends and family, various sports and traveling to new places. GO BLUE!

Andreea Oswalt

Andreea Oswalt

Customer Service Rep

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Andreea joined the Arlington Agency team in 2021 and brings a wealth of customer service knowledge and experience. Her innovative spirit and can-do attitude provide Arlington Agency customers with personalized solutions tailored to their specific needs. Andreea is also fluent in Romanian. When she isn’t at work, she enjoys family time with her husband and two children.

Contact us today to learn more about insuring your new venture or to review your existing policy.

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Arlington Agency Inc.

38145 Plymouth Road
Livonia, MI  48150

Fax: (734) 462-9707

Licensed to write policies in MI

HOURS

Monday - Friday
9:00 am - 5:00 pm

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